Frequently Asked Questions
We have collected the most common questions we receive from customers and hope that this can answer their questions. We of course greatly appreciate if you can find the answer yourself, but if there are questions beyond this, you are of course welcome to contact our support.
Change or cancel your order
We can change or remove items from your order. This if we have not already sent the item.
Once your order has been processed you will receive an email.
Shipping of orders
You will receive an email when the order is sent.
Where is your order
If you have selected alternative Package in the Mailbox, it will be sent there. If it does not fit, it will end up at the nearest post office and you will receive an SMS regarding delivery.
If you have chosen shipping option Delivery at the post office, the package will be picked up at the post office or mail in the store.
In the event of a complaint, we need documentary photos to be able to take care of your inquiry.
How to make a complaint:
Take a picture of the product (2-3 pictures).
2. Describe as clearly as possible what is wrong with the product.
3. Send the photos and text to [email protected]
4. Based on photos and description, we make an assessment and get back to you as soon as we can.
5. The processing time for a complaint is 3-5 working days.
Customers within the European Union and Norway do not have to pay customs.
To use a discount code, add the items you want to buy in the shopping cart. Under the overview of your selected items, click on «Discount code / Gift card». In the field that appears, enter your discount code and click “use code”. You will then see that the discount is activated. If the discount code is not valid, you will receive a message.
To use a gift card, add the items you want to buy in the shopping cart. Under the overview of your selected items, click on «Discount code / Gift card». In the field that appears, fill in the code on your gift card and click “use code”. You will then see that the gift card is activated. If the gift card is not valid, you will receive a message.