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Returns and exchange

  • 30 day right of return from purchase

 

Conditions for return

  • The product / item cannot be visibly used
  • If the item is damaged or lost due to careless handling, the right of withdrawal lapses
  • Must have original labels
  • Intimate products can not be returned if the seal is broken
  • Returns should be sent as a letter or package, not as a cash on delivery.

Hvis du er usikker, ta bilde av produktet og send til support@byvalerie.com

Exchanges

  • We don’t have exchanges
  • Please follow the return procedure and make a new order

Products / goods that are classified as intimate products

  • Panties – all types
  • Set – where panties are included
  • Socks and tights. Applies to the categories stay ups, stockings, pantyhose etc
  • Gloves

These items cannot be returned if the seal is broken.

 

How to make a return (make update)

  • Laste ned PDF “returseddel” HER, fyll ut og legg ved
  • Gå inn på www.posten.no/retur
  • Fyll i koden MODE-96583
  • Trykk på “Last ned returetikett”
  • Når du har lastet ned denne filen printer du den og setter den på pakken du skal returnere til oss
  • Du leverer så pakken på post-i-butikk, postkontor eller legger den i en rød offentlig postkasse

 

Have you received my return?

When we have received your return, you will receive an email that we have received the item. It may take up to 14 days from the time you send the package.

 

Can I return sales items?

We have the same right of withdrawal and return on sales goods, as long as the goods are in line with the conditions for return.

 

Reservations

We reserve the right to charge if the item is missing, not in original condition or removed from the seal.

 

Does it cost anything to return items?

The customer is responsible for shipping of the item.

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