fbpx

Added to cart

Returns and exchange

  • 30 day right of return from purchase

 

Conditions for return

  • The product / item cannot be visibly used
  • If the item is damaged or lost due to careless handling, the right of withdrawal lapses
  • Must have original labels
  • Intimate products can not be returned if the seal is broken
  • Returns should be sent as a letter or package, not as a cash on delivery.

If you are unsure, take a picture of the product and send it to [email protected]

 

Exchanges

  • We don’t have exchanges
  • Please follow the return procedure and make a new order

 

Products / goods that are classified as intimate products

  • Panties – all types
  • Set – where panties are included
  • Socks and tights. Applies to the categories stay ups, stockings, pantyhose etc
  • Gloves

These items cannot be returned if the seal is broken.

 

How to make a return

A return costs 69 SEK and is adjusted at Klarna upon refund.

  1. Pack the goods in a package
  2. Download the PDF return slip HERE and put it in the package
  3. Send email to [email protected]
    1. Title: Return of goods
    2. The message must contain
      • Order number
      • Reason for return
  • You will receive an email with a shipping label
  • When you receive the shipping label, take the return to the shipping company and send it

We do not provide prepaid return labels and you are responsible for covering shipping costs for returns.

  1. Pack the goods in a package
  2. Download the PDF return slip HERE and put it in the package
  3. Send email to [email protected]
    1. Title: Return of goods
    2. The message must contain
        • Order number
        • Reason for return
  • You will receive an email with a return address

We do not provide prepaid return labels and you are responsible for covering shipping costs for returns.

  1. Pack the goods in a package
  2. Download the PDF return slip HERE and put it in the package
  3. Send email to [email protected]
    1. Title: Return of goods
    2. The message must contain
        • Order number
        • Reason for return
  • You will receive an email with a return address

Have you received my return?

When we have received your return, you will receive an email that we have received the item. It may take up to 14 days from the time you send the package.

 

Can I return sales items?

We have the same right of withdrawal and return on sales goods, as long as the goods are in line with the conditions for return.

 

Reservations

We reserve the right to charge if the item is missing, not in original condition or removed from the seal.

 

Does it cost anything to return items?

The customer is responsible for shipping of the item.

Menu
1 Visits
0 Savelist
0 NOK 0,00