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Returns and exchange

  • 30 day right of return from purchase

 

Conditions for return

  • The product / item cannot be visibly used
  • If the item is damaged or lost due to careless handling, the right of withdrawal lapses
  • Must have original labels
  • Intimate products can not be returned if the seal is broken
  • Returns should be sent as a letter or package, not as a cash on delivery.

Hvis du er usikker, ta bilde av produktet og send til [email protected]

Exchanges

  • We don’t have exchanges
  • Please follow the return procedure and make a new order

Products / goods that are classified as intimate products

  • Panties – all types
  • Set – where panties are included
  • Socks and tights. Applies to the categories stay ups, stockings, pantyhose etc
  • Gloves

These items cannot be returned if the seal is broken.

 

How to make a return

A return costs 69 SEK and will be adjusted at Klarna upon repayment.

  1. Pack the goods in a package
  2. Download the PDF ”retur slip” HERE, and put in the package
  3. Send email to [email protected]
    1. Title: Return of goods
    2. Message should include

      • Order number
      • Reason for return
  4. You will get an email with shipping label in return
  5. When you get the shipping label, you bring the return to shipping company send it

We do not provide prepaid return labels and you are responsible for covering shipping costs to return

  1. Pack the goods
  2. Download the PDF «return slip» HERE, and attach in the return
  3. Send em
  4. Deliver the package at the post office together with the customs invoice

We do not provide prepaid return labels and you are responsible for covering shipping costs to return.

  1. Pack the goods in a package
  2. Download the PDF ”retur slip” HERE, and put in the package
  3. Send email to [email protected]
    1. Title: Return of goods
    2. Message should include

      • Order number
      • Reason for return
  4. You will recieve an email with return address

Have you received my return?

When we have received your return, you will receive an email that we have received the item. It may take up to 14 days from the time you send the package.

 

Can I return sales items?

We have the same right of withdrawal and return on sales goods, as long as the goods are in line with the conditions for return.

 

Reservations

We reserve the right to charge if the item is missing, not in original condition or removed from the seal.

 

Does it cost anything to return items?

The customer is responsible for shipping of the item.

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